They deliberately drove entire herds of lemmings off clips (which killed the lemmings) and recorded video of it. That's because they wanted a "fact" about lemmings for a documentary and didn't care whether it was true
Tbf, that's not really Spotify's fault. After operating costs and the cut to the various app stores they're on, the larger record labels hoover up all of the profits. Spotify has actually operated at a loss the past few years.
He has hired a few contractors to help build out features like co-op, (though the first few versions were entirely him on his own). That would eat into profits a bit, but even if he paid each of them $100k for their work there are few enough for it to be a drop in the bucket
One time I was went on there to figure out an issue in Arduino. The answer one guy gave was "I don't know how to do this in Arduino, here's how you do this in Java". Not only the the mods prevent any other answers from being posted, I tried the guy's suggestion in Java and it didn't even work
You have to put in an actual support ticket. There's examples of people who wrote something like "The publusher is forcing me to sign up to a 3rd party and I do not consent"