Even if it weren't for all of the problems the game has it's hardly innovative. I don't think a Bethesda game has been innovative ever. They didn't even invent the fallout franchise.
They do like money, but Valve also loves providing a service to people.
Nobody uses Epic Games, Origin, Ubisoft Connect, or Battle.net because they want to, they use it because they have to.
Steam Awards is a bit janky sure, but to say that their inability to run pointless awards properly ruins the convenience and value that Steam brings to its users would be a gross overstatement.
No they don’t care about the service, we should be able to play games without steam client, we should be able to resell digital games, developers should not had to pay $100 non refundable fees to upload one game each time, etc.