The last screenshot is the most important one to pay attention to.
(Apologizing in advance, a bit of a rant incoming...)
People can't just bitch about it on an online forum and then do nothing after that, that doesn't solve anything. You have to be proactive, you have to get off your ass, if you truly want change and to be treated respectfully as a customer. Otherwise, you get what you deserve.
They know the standard M.O. of a gamer, its to complain but then do nothing, and they take advantage of that.
Edit: And I'm talking especially to those who are downvoting my comment. Just bitching and downvoting does't change/fix anything.