More than likely the reason for this is because they are not sending the original device back.
They are probably pulling a used one that is in good shape from the shelf that is the same style, etc - shipping it to you as the replacement in order to save time and sending yours back to a repair center to be worked on if possible.
Goddamn. I read this a few days ago elsewhere and seriously thought it was a parody.
WB is going to do to this franchise what it has done to the Harry Potter and the DC (well DC had a couple decent ones) and take what was good and run it straight into the ground.
Had they said they were going to do the Silmarillion or the like I might had been excited but nope just more bullshit.
