HRTO certainly has a large backlog. The backlog has doubled in the last 6 years to 9,527 cases according to the latest HRTO annual report. To put that backlog number in context, only 40 cases received a substantive final decision in 2023/24, and that was actually a large percentage increase in decisions compared to the previous few years. Prior to the pandemic, though, the HRTO was making about 100 decisions per year, so one wonders if the backlog itself has slowed down the ability to make substantive decisions because staff are too busy managing the backlog and trying to clarify a massive number of low quality claims.
Many COVIDiots filed human rights cases that clogged up the system a few years ago, though I'm not sure if those cases are still in the system or if the HRTO disposed of them en masse at some point. The annual report showed that dismissals without hearing have also doubled. Regardless, human rights complaints about mask mandates and vaccination were well-publicized and made people realize that the HRTO could be a vehicle for all kinds of new complaints.
Unlike a civil law suit, making a human rights complaint is free and does not expose the complainant to civil liability for costs. Nor do most complainants need or avail themselves of legal representation because the HRTO provides a lot of free assistance to complainants. (That said, the amount of support provided has also decreased recently due to the backlog, so the number of abandoned claims has also increased.) In any case, it is easy to make frivolous and vexatious claims with no legal advice because there is no cost and no risk in doing so. At the same time, the backlog and pressures in the system make it equally difficult to get legitimate claims adjudicated in a timely fashion. While we obviously need a barrier-free system for making legitimate human rights complaints, such systems are easily abused. With no costs or risks, the current system is the perfect vehicle for making unfounded accusations to intimidate defendants, cast aspersions, and entangle them in legal proceedings.
As I said above, we need barrier-free (or at least low-barrier) systems for human rights claims, but barrier-free systems always break down when they are gamed in large numbers. Backlogs create serious problems for legitimate claimants as they block access to timely justice and create administrative barriers for unsophisticated and unrepresented claimants. I'm not sure what the solution is, but the current system isn't working for anyone.