Yep totally. The documentation is downright wrong so much more today than it used to be. It's all written like they pawned it off on a junior engineer, who then threw shit at the wall until they got it working, then that process becomes the official documentation.
And don't get me started on Copilot hallucinating Powershell cmdlets.
With support it's become kind of a game to see how quick you can get to T2. My tactic is to passive aggressively point out how their first response shows a complete lack of understanding of the topic, then directly request escalation.