I know, right? This seems so fucking obvious to me. Maybe I'm just old school, but I still believe if you come out with a new product and it sucks you should pull it from shelves and go back to the older better one that people liked before you drive all your customers away.
That doesn't seem to be the attitude of modern tech tho, SOP now seems to be if you come up with a new version and it sucks and everybody hates it, you double down, keep telling people why it's actually better and your customers don't know what they want and refuse to change course until either you fix it or all your customers leave.
This apparently is better in some way. Not sure how, but most of the companies seem to be doing it.