Google loves to have entirely ai-driven moderation which makes decisions that are impossible to appeal. They are certain that one AI team lead is more valuable than 20 customer service agents. Meanwhile, YouTube shorts is still a pipeline to Nazidom and death by electrical fire.
Might be the worst customer service in the tech industry, though that's a highly competitive title.
They also don't offer replacement parts (even major parts like the charging case) for their headphones. So I guess they're intended to be a disposable product. Evil shit.
If you've ever had an entirely positive interaction with Google customer service... you'd probably be the first.