That debt collection agency thing is a bit of an irritating aside, but since that part keeps getting covered, I'll address it here.
Back in 2020, I was getting increasingly vile and harassing e-mails from someone who purported to be from a debt collection agency. I forwarded that correspondence to the RPD. It was not part of my original claim. However, it would later turn out that this was not from a legitimate debt collection agency but rather, the result of a data breach. It was a scam e-mail.