I will not be shedding a tear if people no longer have to work in such a soul crushing menial job. Fuck around and findout what happens millions of people lose their jobs all at once.
but anyway this is just some more ai hype stock manipulation shit.
First of all, it will make cold calling way, way worse. Time to ramp up restrictions, fines and other penalties for that kind of stuff.
When it comes to tech support call centers, some may actually improve. Not because the technology is so superior, but just because the current support simply sucks, and any change would be an improvement. And then they must actually work, i.e. solve the customers problems. On top of that, there is that case where an AI call center made expensive promises (IIRC if promised a car for $1 or something like that), and the judge made the company uphold this deal.
There are already stories about companies being sued because their AI gave advice that caused the customer to act in a manner detrimental to themselves. (Something about 'plane flight refunds being available if I remember correctly).
Then when they contacted the company to complain (perhaps get the promised refund), they were told that there was no such policy at their company. The customer had screenshots. The AI had wholesale hallucinated a policy.
We all know how this is going to go. AI left, right and centre until it costs companies more in AI hallucination lawsuits than it does to employ people to do it.
And all the while they'll be bribing lobbying government representatives to make AI hallucination lawsuits not a thing. Or less of a thing.
Call centres exist because people can’t get the help they need by searching. Take away call centres, and you’re just making it more difficult for customers.
I opened a google account and wrote two genuine reviews. Both were rejected automatically. I pressed a button to let them check again, they were again rejected.
I deleted my account again and remembered why I deleted my first account a few years ago. Google sucks, they can't controll their own algorythms, they are a faceless mega corp that harvests data like crazy. Everyones life would be better, if google vanished from the face of earth right now.
All it takes is one big company like Amazon changing their services to IPv6-only and most of the world would be converted over in a month or two... but now I guess we know the reason WHY Amazon doesn't push such a policy.
Let's not confuse ourselves here. The opposite of one evil is not necessarily a good. Police reviewing their own footage, investigating themselves: bad. Unreliable AI beholden to corporate interests and shareholders: also bad.
Ya 'all like surveillance so much, let's put all government employees under a camera all the time. Of all the places I find cameras offensive, that one not so much.
Cameras in a teacher's lounge would be ridiculous but, in principle, cameras in classrooms make a lot of sense. Teachers are public officials who exercise power over others, and as such they need to be accountable for their actions. Cameras only seem mean because teachers are treated so badly in other ways.
Sure thing, buddy. They exert such power that they can barely make teens stay put for dice minutes without fucking around with their phones. So much power.
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